These Terms govern your use of the Good Boy Ben mobile applications and related services at goodboyben.app, api.goodboyben.app and safety.goodboyben.app (together, the “Service”).
The Service is provided by QLG Media Ltd, company number 14730927, registered at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“we”, “us”, “our”). Contact us at [email protected].
Good Boy Ben is a reminder and record-keeping tool for people and pets. Depending on your platform, app version and plan, it provides medication reminders and history, profiles and optional photos, meal and walk checklists, a diary and reports, recorded walks, Family & Friends sharing and Safety Net texts.
Not all features are available on every device, in every country or in every release. A feature described here is available only where it is offered in your installed app. Test or preview features may not be included in the public release. These Terms do not promise a release date or identical features across iOS and Android.
Good Boy Ben is intended to help you organise reminders and record information you provide. It does not diagnose conditions, prescribe or calculate treatment doses, verify that medication was actually administered, or provide medical or veterinary advice. It is not an emergency service or a substitute for a responsible caregiver. Always follow instructions from your doctor, pharmacist or veterinary professional. Do not delay seeking professional or emergency help because of information—or the absence of an alert—from the Service.
You are responsible for entering accurate schedules, keeping your device charged and connected where needed, permitting notifications, checking that reminders operate as expected, and deciding whether and how medication should be taken. You must not use the Service unlawfully, interfere with its operation, attempt unauthorised access, or use Safety Net to contact someone without permission.
Only record a dose, meal or walk as completed when it has actually happened. A notification being opened, dismissed or silenced is not confirmation. Before administering a dose, check the current record and, if there is any uncertainty, communicate directly with the other people involved to avoid a duplicate dose. You must have appropriate authority and any required permission before entering or sharing another person's information or using a photo that belongs to someone else.
Good Boy Ben is not directed to children under 13. Purchases, group administration and Safety Net setup must be managed by an adult with the necessary authority. Any younger person's use must comply with applicable age and consent rules and appropriate adult supervision; an app-store content rating is not consent to process a child's information.
The app can be downloaded free of charge and provides a limited reminder experience without a subscription. Premium features require an auto-renewable subscription. The available plans, trial eligibility, local price, billing period and included features are displayed in the app and by Apple App Store or Google Play before purchase. Store-displayed information controls if it differs from these Terms.
Where Family & Friends is available, one group owner's active Premium subscription covers the group's shared features for the owner and up to five invited members. An invited member does not need a separate subscription to use those shared features. This does not transfer the owner's store purchase or unlock every private Premium feature for every member, and is separate from Apple or Google family purchase-sharing arrangements.
Apple customers are also subject to Apple's Standard Licensed Application End User License Agreement. If these Terms conflict with mandatory store terms, the mandatory store terms apply.
Safety Net is an optional Premium feature currently available for eligible mobile numbers in the United States, Canada and United Kingdom. Other countries shown in the app remain unavailable until an appropriate local messaging route is active. It may send one private text to each of up to three active verified trusted contacts if a supported dose remains unconfirmed after your selected grace period. The allowance shown in the app is shared across all recipients, currently up to 20 check-in texts per calendar month; it is not 20 texts per contact. Invitations and consent confirmations are described in the SMS Terms. We will give appropriate notice of material changes and respect applicable consumer rights.
Automated Safety Net alerts require an active Premium entitlement and pause if the app installation has not checked in with Good Boy Ben for seven days. Opening the app or confirming a reminder renews the check-in automatically.
Uninstalling the app does not immediately notify our service or cancel an already queued message. Before uninstalling, turn off Safety Net or use Delete Safety Net data while connected. Otherwise alerts may remain eligible until the check-in expires or entitlement ends. A text already handed to a carrier cannot be recalled. Safety Net contacts and Family & Friends members are separate; joining a group does not subscribe someone to SMS, and meal or walk checklists do not trigger Safety Net texts.
You confirm that:
Text delivery is not guaranteed. Alerts may be late, blocked or incorrect because of network, carrier, device, configuration, subscription, synchronisation or service failures. If your device is offline, an alert could be sent even though a dose was taken but the confirmation did not reach us. Do not rely on Safety Net for emergencies, critical supervision or time-sensitive clinical decisions.
Our Privacy Policy and SMS Privacy Policy explain local storage, optional sharing, service providers, permissions and deletion. Accepting these Terms does not itself consent to every optional use of personal information. Where consent is required, the relevant feature must obtain it separately. Share another person's health information only with the necessary authority and explicit permission where required.
We aim to provide a dependable service but do not promise uninterrupted, error-free or permanently available operation. We may maintain, change, suspend or discontinue features where reasonably necessary. Paid users retain any rights provided by applicable consumer law if a material change adversely affects a purchased service.
The app, branding, software and original content are owned by or licensed to QLG Media Ltd. We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the app in accordance with these Terms and the applicable app-store licence.
You retain any rights you have in the records and images you supply. You give us permission to process and display information only as needed to provide the features you request, as explained in the Privacy Policy. Do not upload or share material you are not entitled to use.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud. Subject to those protections, we are not responsible for losses caused by inaccurate data entered by you, failure to follow professional advice, unavailable notifications or telecommunications, or use of the Service as an emergency or medical decision system.
To the extent permitted by law, our total liability arising from the paid Service in any 12-month period is limited to the amount you paid for the Service in that period. Consumer rights that apply in your jurisdiction remain unaffected.
You may stop using the Service at any time. You can delete Safety Net data in the app, leave a shared group (or, as owner, stop sharing), delete local records, and separately cancel any active subscription through the relevant store. These are different actions: cancelling billing does not delete records, and deleting local data does not necessarily delete shared server records or exported copies. Use the relevant in-app controls while connected and export any history you wish to retain first. We may restrict access where reasonably necessary to prevent abuse, protect users or infrastructure, or comply with law.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that consumers retain any mandatory rights and forums available under the laws where they live.
Sharing is optional. The group owner manages shared profiles, routines, invitations and membership; members can view shared records and record permitted confirmations or corrections. Share invitation links or QR codes only with intended recipients. A confirmation records what a member reported, not independent proof of an action.
Shared records can work across supported iOS and Android versions, but updates require a working connection. Offline copies may be out of date, and a reminder already delivered on another device may remain visible after a confirmation. Each member can pause reminders on their own device; this does not leave the group, revoke access to records or pause other members' reminders.
If the owner's Premium ends, new shared routines and automated shared reminders are paused. Saved records remain available subject to membership and the app's supported controls. Leaving or removal ends server access; an offline device may retain its cached copy until it reconnects and refreshes. Earlier actions remain in group history. Owner deletion removes the group from the service, but cannot recall reports or copies already exported by members.
Reminder delivery depends on your device, operating system, permissions, volume, battery and background settings and, for shared reminders, connectivity. Ordinary notifications may be silenced by Silent Mode, Focus or Do Not Disturb. A supported alarm mode requires separate permission and is not a guarantee that you will hear or respond to an alert.
Optional repeat reminders run only within the interval and limits supported by the app; they are not an unlimited alarm until someone responds. Open the app regularly so it can refresh schedules. Check timing after changing time zones, device settings or schedules. Meal and walk check-ins are separate from medication reminders and are not an emergency monitoring service.
Mapped walks are optional on supported versions and require location permission. Distance, pace, elevation, estimated steps, calories and weather are informational estimates, not measurements for clinical decisions or guarantees of route or weather safety. You remain responsible for choosing a safe route and supervising your pet.
A recorded route remains private unless you choose to share it. On supported versions, optional live sharing makes your latest precise position visible to current family members; a separate finished-walk share makes the route and statistics visible to current and future members until removed. These choices are off by default and independent of family check-offs. Precise positions can reveal your home and routines. Stop sharing at any time; offline stops cannot instantly withdraw a previously uploaded position, which expires from access within two minutes without updates. Live sharing also ends after an absolute eight-hour limit and requires new consent to restart. It is not an emergency, personal-safety or guaranteed real-time tracking service.
Use Family walks to remove a shared route; deleting the local original alone does not remove the family copy. The sharer or family owner can remove a shared walk, and leaving/removal revokes the departing member's walk shares. A GPX export, screenshot or other independently retained copy cannot be recalled. Review photos, diary text, routes and recipients before sharing. Respect the privacy of companions and do not use this feature to track another person without their knowledge and appropriate permission.
AI care tools are not enabled in the current public release. Their description in development materials does not mean they are available. Before enabling a feature that sends personal information to an AI provider, we will explain what is sent, who receives it, relevant retention and limitations, and obtain the required permission. AI drafts must not be treated as diagnosis or medication instructions.
We may update these Terms as the Service changes. We will update the date above and provide additional notice where required. Questions can be sent to [email protected].